Having your Android Phone Screen Going Black During Calls can be annoying and disruptive. Here are some potential solutions to try to fix this issue.
Determine When the Screen Going Black During Calls Problem Occurs
The first step is to observe when exactly the screen goes black. Does it happen:
- As soon as you answer the call?
- After being on the call for a certain amount of time?
- When switching between apps while on the call?
- Seemingly at random times during the call?
Pay attention to any patterns to help narrow down the cause.
Check Your Phone Settings
There are a few settings that could potentially contribute to the screen turning off during calls:
- Set longer timeout from settings. At least set the timeout to 2 min or 5 min. By this your screen will not turn off quickly.
Do Not Disturb Mode
- Open the settings bar and see the Dont Disturb Option. If enabled, this can turn the screen off during calls.
Accidental Touch Protection
Go to Settings > Display > Accidental Touch Protection and disable this feature. It can sometimes interfere with keeping the screen on during calls.
Toggle Key Settings
Two key phone buttons could also be triggering the screen to turn off:
- Go to Settings > Buttons and disable the Power button instantly locks option. This will prevent accidentally hitting the power button from turning the screen off.
- Go to Settings > Call Settings and toggle the Proximity sensor off. This prevents the sensor from turning the screen off during calls when held to your ear.
Update Your Phone Software
Older versions mostly cause bugs and issues like these. Go to the settings and open About phone here look for Android Updates and update to latest version. It will fix all software issues.
Try a Different Calling App (turn off Screen during calls android)
The built-in calling app could be malfunctioning. Consider downloading and using a third party calling app like Google Voice or WhatsApp for calls instead to test if that resolves the issue.
Reset App Preferences
Resetting app preferences clears any problematic settings that may be causing conflicts:
- Go to Settings > Apps.
- Click on 3 dots on top corner.
- Choose Reset App Preferences.
- Restart your phone.
This will reset all app settings and notifications to their defaults.
Rule Out Hardware Issues
If the above software troubleshooting does not work, the problem could be hardware-related:
- Faulty Proximity Sensor: A malfunctioning sensor can cause black screen issues during calls. Visit a repair shop to get the sensor replaced.
- Power Button Damage: If the power button is stuck, broken or damaged, it could be inadvertently turning off the screen. Inspect the button for any issues.
- Display Damage: Cracked screens or display connectors can interrupt the screen during calls. Inspect your phone thoroughly and repair any physical damage.
When to Do a Factory Reset
If nothing else works, performing a factory reset can eliminate any software bugs. Backup your phone first, then:
- Go to Settings > System > Reset.
- Choose Erase All Data (Factory Reset).
- Follow prompts to fully reset your phone.
This will wipe the phone back to default settings and often fixes persistent issues. Only do this if all else fails as you will lose all data.
Contact Your Manufacturer
For any hardware-related issues or problems that persist after troubleshooting, contact your Android phone manufacturer for further support and next steps.
Summary of Screen Going Black During Calls
|The screen goes black during calls
How To Fix
|Contact the phone manufacturer for support
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FAQs About (“Keep Screen On During Calls Android Going Black”)
What’s the first step in fixing this issue?
Observe when exactly the black screen occurs during calls to identify any patterns.
What setting could prematurely turn off the screen?
A shortened display timeout duration.
How can Do Not Disturb mode contribute to this problem?
It can disable the screen when a call comes in.
What does a proximity sensor do?
It turns off the screen when you hold the phone to your ear.
What should you do if a factory reset doesn’t solve it?
Contact the phone manufacturer for additional support.
Why does my phone screen turn black when I make or receive calls?If your phone screen goes dark or turns off during a call, this is usually due to a problem with the proximity sensor. This sensor detects when the phone screen is close to your face and turns the screen off to prevent accidental taps. If the sensor is faulty, the screen goes black incorrectly.
How can I fix the issue of my phone screen going black when on calls?Try the following troubleshooting suggestions:
- Check that the phone cover or screen protector does not cover the proximity sensor and remove it.
- Clean the area around the proximity sensor, near the top earpiece.
- Reset the phone to factory settings if there is a software problem.
- Repair or replace the proximity sensor if it is damaged or wet.
Is there a way to disable the proximity sensor so my screen stays on during phone calls?It is usually possible to turn off proximity detection in the mobile phone settings so that the screen stays on. However, this may allow accidental touching of the screen during calls. On some phones, it is also possible to adjust the sensitivity of the proximity sensor, which can solve the problem of false screen touches.